Privacy Policy

Last updated September 25, 2025

At Therapy by the Bay LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website and therapy services. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

a. Personal Information

  • Contact Information: When you schedule a session or reach out via our contact form, we may collect your name, email address, and phone number.

  • Health Information: Any health-related details shared with us during consultations or therapy sessions are securely stored on our HIPAA-compliant third-party platform, SimplePractice.

b. Non-Personal Information

  • Website Usage Data: We collect basic information about how you use our website, such as your IP address, browser type, pages visited, and time spent on the site. This helps us improve the site’s functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Therapy Services: To schedule sessions, communicate with you, and provide support.

  • Administrative Tasks: To send reminders, invoices, or other communications related to your therapy services.

  • Improving Our Website and Services: To analyze usage patterns and enhance the user experience.

3. How We Protect Your Information

We take the security of your personal information seriously. While we do not store sensitive health data on our website, all health-related information (such as therapy notes, treatment plans, etc.) is securely stored and managed on SimplePractice, a HIPAA-compliant platform.

For general information submitted via our website (e.g., contact details), we use industry-standard encryption (SSL) to protect your data during transmission.

4. Third-Party Services

We use third-party services to process certain types of data, including:

  • SimplePractice: Our HIPAA-compliant platform for securely managing patient information and facilitating virtual therapy sessions. Any health-related data you provide, including consultation notes, payment details, and communications related to your therapy, is stored and protected by SimplePractice. Please review SimplePractice’s privacy policy for more details.

  • Payment Processors: If you make a payment through our website, payment details are processed through a third-party payment processor (e.g., PayPal, Stripe). These services have their own privacy policies regarding data handling.

  • Website Analytics: We use tools like Google Analytics to understand website usage and improve our services. This data is anonymized and does not include personal health information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our website. Cookies help us understand how you interact with the site and provide a better user experience. You can adjust your browser settings to manage cookies, though disabling them may affect your ability to use some features of the website.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.

  • Correction: If your personal information is incorrect or incomplete, you can request corrections.

  • Deletion: You may request that we delete your personal information, subject to legal obligations.

  • Opt-out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

If you wish to access or modify your health-related information, you can do so directly through your SimplePracticepatient portal.

7. HIPAA Compliance

As a provider of therapy services, we comply with the Health Insurance Portability and Accountability Act (HIPAA)for handling protected health information (PHI). All sensitive health information, including medical history and therapy notes, is stored on SimplePractice, which is HIPAA-compliant. We do not share your health information with third parties unless required by law or with your explicit consent.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health-related data is retained on SimplePractice in accordance with their retention policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

  • Email: zoe@therapybythebay.org

  • Phone: 813.616.2846

  • Address: 7901 4th St N #20995, St Petersburg, FL 33702

11. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Additional Notes:

  • Teletherapy: If you offer online therapy, you might want to specifically mention that virtual sessions are conducted via HIPAA-compliant platforms (e.g., SimplePractice or other platforms that meet HIPAA standards).

  • Data Handling by SimplePractice: If you want to be extra transparent, you could include a short section on how SimplePractice handles data and how users can access their own records via the platform.